Cultivation

Support Channels

Email Support

Get help via email

Response time: 24-48 hours

Community Forum

Ask questions and share solutions

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Community-driven support

Before Contacting Support

To help us assist you more quickly, please check the following:

• Have you reviewed the relevant documentation pages?
• Have you checked the Common Issues page?
• Have you searched the Community Forum for similar issues?
• Have you tried the troubleshooting steps in this section?

What to Include in Your Support Request

Issue Description

A clear, detailed description of the problem you're experiencing

Steps to Reproduce

The exact steps you took that led to the issue

Expected vs Actual Behavior

What you expected to happen versus what actually happened

Error Messages

Any error messages, codes, or warnings you received

Screenshots or Screen Recordings

Visual evidence of the issue (if applicable)

System Information

Browser type/version, operating system, device type

Account Information

Organization name, plan tier, and affected users (if applicable)

Support Response Times

Free Plan

48-72 hours

Foresight Plan

24-48 hours

Foresight+ Plan

12-24 hours

Enterprise Plan

Priority support (4-8 hours)

Additional Resources

Documentation

Browse all documentation

FAQ

Frequently asked questions

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