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Common Issues

Solutions to frequently encountered problems and questions.

Frequently Asked Questions

Why can't I see certain features?

Some features are plan-restricted. Check your plan tier in Settings > Billing.

How do I reset my password?

Go to Account Settings > Security, or use the 'Forgot Password' link on the login page.

Reports aren't updating

Check that Living Reports are enabled and that you have sufficient data for analysis.

Integration connection failed

Verify API credentials, check permissions, and ensure the service is accessible.

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