Overview
Vision™'s Six Dimensions Model provides a comprehensive framework for understanding organizations as complex, interconnected systems. Rather than viewing organizations through a single lens, this model recognizes that organizational performance and transformation success depend on excellence across multiple interdependent dimensions.
Holistic Understanding
The Six Dimensions Model recognizes that organizations are complex systems where changes in one dimension affect others. This holistic view enables more effective transformation planning and execution.
The Six Dimensions
1. Value Delivery
How your organization creates and delivers value to customers
Value Delivery encompasses all activities, processes, and capabilities that directly contribute to creating and delivering products, services, or experiences that customers value and are willing to pay for.
Key Components
- • Product/service development
- • Customer experience design
- • Quality assurance
- • Delivery mechanisms
- • Customer support
Assessment Focus
- • Innovation capability
- • Time-to-market
- • Customer satisfaction
- • Quality metrics
- • Delivery efficiency
Why it matters: Strong value delivery is the foundation of competitive advantage. Organizations that excel here can command premium pricing, build customer loyalty, and sustain growth.
2. Value Capture
How your organization monetizes and captures value
Value Capture focuses on the mechanisms, strategies, and capabilities that enable your organization to monetize the value you create, including pricing, revenue models, sales, marketing, and customer acquisition.
Key Components
- • Pricing strategies
- • Revenue models
- • Sales processes
- • Marketing effectiveness
- • Customer acquisition
Assessment Focus
- • Revenue growth
- • Profit margins
- • Market share
- • Customer lifetime value
- • Sales efficiency
Why it matters: Creating value is only half the equation. Effective value capture ensures your organization can sustainably monetize innovations and investments, driving profitability and growth.
3. Operations
Internal processes, systems, and infrastructure
Operations encompasses the internal machinery of your organization: processes, systems, infrastructure, and capabilities that enable efficient and effective execution of day-to-day activities.
Key Components
- • Process efficiency
- • Technology infrastructure
- • Supply chain
- • Resource management
- • Quality systems
Assessment Focus
- • Operational efficiency
- • Cost management
- • System reliability
- • Process automation
- • Scalability
Why it matters: Operational excellence enables all other dimensions. Weak operations create bottlenecks, increase costs, and limit your ability to scale and innovate effectively.
4. Innovation
Ability to create, adapt, and evolve
Innovation measures your organization's capacity to generate new ideas, adapt to change, experiment, learn, and evolve. It includes both product/service innovation and organizational innovation capabilities.
Key Components
- • R&D capabilities
- • Experimentation culture
- • Learning systems
- • Change adaptability
- • Market responsiveness
Assessment Focus
- • Innovation pipeline
- • Time to market
- • Experimentation rate
- • Learning velocity
- • Market adaptation
Why it matters: In rapidly changing markets, innovation is essential for long-term survival and growth. Organizations that can't innovate become obsolete.
5. Culture
Organizational values, behaviors, and human dynamics
Culture encompasses the shared values, beliefs, behaviors, and norms that shape how people work together, make decisions, and respond to challenges. It's the "how" of organizational execution.
Key Components
- • Values and principles
- • Leadership style
- • Collaboration patterns
- • Decision-making processes
- • Employee engagement
Assessment Focus
- • Alignment and cohesion
- • Psychological safety
- • Change readiness
- • Talent retention
- • Organizational health
Why it matters: Culture is the foundation that enables or constrains everything else. Even the best strategies fail without a culture that supports execution.
6. Performance
Measurement, monitoring, and optimization
Performance encompasses your organization's ability to measure, monitor, analyze, and optimize outcomes. It includes metrics, analytics, feedback loops, and continuous improvement processes.
Key Components
- • KPI frameworks
- • Analytics capabilities
- • Measurement systems
- • Feedback mechanisms
- • Optimization processes
Assessment Focus
- • Data quality
- • Measurement accuracy
- • Insight generation
- • Decision speed
- • Improvement velocity
Why it matters: You can't improve what you don't measure. Strong performance capabilities enable data-driven decisions, rapid learning, and continuous optimization.
Dimension Interdependencies
The six dimensions don't exist in isolation. They're interconnected, and changes in one dimension affect others. Understanding these relationships is crucial for effective transformation planning.
Foundation Dimensions
Operations and Culture often serve as foundations. Weak operations limit innovation and value delivery. Poor culture constrains everything.
Value Dimensions
Value Delivery and Value Capture work together. You need both to succeed—creating value without capturing it, or capturing without creating, leads to failure.
Enabling Dimensions
Innovation and Performance enable continuous improvement. Innovation creates new possibilities; Performance measures and optimizes execution.
Feedback Loops
Performance data informs innovation priorities. Innovation outcomes improve operations. Strong operations enable better value delivery. It's a continuous cycle.
Using Dimension Scores
Each dimension receives a score from 0-10. Here's how to interpret and use these scores:
Identify Strengths and Weaknesses
Compare dimension scores to identify where your organization excels and where it needs improvement. Look for patterns—are certain dimensions consistently stronger or weaker?
Understand Dependencies
Low scores in foundational dimensions (Operations, Culture) may explain limitations in others. Address foundations first for maximum impact.
Prioritize Initiatives
Use dimension scores to prioritize transformation initiatives. Focus on dimensions with the highest potential impact or those that unblock others.
Track Progress
Re-run analyses periodically to see how dimension scores change over time. This helps measure transformation effectiveness and adjust strategies.
Best Practices
Balance is Key
While it's tempting to focus on your lowest-scoring dimension, maintaining balance across all dimensions is important. Extreme imbalances can create organizational stress and limit effectiveness.
Leverage Strengths
Don't ignore high-scoring dimensions. They can be competitive advantages and foundations for growth. Use strengths to support improvement in weaker areas.
Consider Context
Dimension scores should be interpreted in context of your industry, organization size, stage, and strategic goals. A score of 6 might be excellent for a startup but concerning for an enterprise.
Explore the Universal Business Map
See how the Six Dimensions Model is visualized in your Universal Business Map.
Universal Business Map